Humanize · AI voice agent · built on Ontology

The voice agent that knows your customers.

Humanize calls, answers and follows up like a person on your team — with your company's knowledge and each customer's history behind every word.

Sample call · annual policy review
AGENT: VANESSA00:00
Hi, it's Vanessa from Chicago Insurance Company.
Am I catching you at an okay time?
Yep, sure.
Wonderful, appreciate it.
By the way, this call is recorded just for quality.
AVAILABILITY
Evenings preferred · Monday agreed
CALENDAR
Mon 31 Aug, 10:00 — invite sent
CRM WRITE-BACK
Disposition + transcript attached
SENTIMENT
Positive
Why Ontology matters here

Context is the difference between a bot and a colleague.

A TYPICAL VOICE BOTHUMANIZE ON ONTOLOGY
Asks the customer who they are
Already knows — the CRM record is loaded before hello
Reads from a fixed script
Answers from your policies, products and past tickets
Ends with a note nobody reads
Writes outcomes back to CRM, billing or helpdesk

What it handles

On the call

Speed-to-lead calling
First contact within minutes of a signup, at a volume no human team can hold overnight or at weekends.
Natural two-way conversation
Interest is established in conversation — not by pushing the caller through a scripted IVR menu.
Answers from your knowledge
Products, pricing, policies and SOPs come from Ontology, so answers match what your team would say.
Sub-second responses
Sub-second AI voice latency on regionally optimized infrastructure keeps conversations natural, without dead air. Callers can interrupt, and it stops to listen.
Hindi and Indian languages
In India it speaks 11 Indian languages, including Hindi and Indian English, and switches when the caller does. In the US and Canada, natural North American English.
Dormant-list reactivation
Aged leads that never get called are worked systematically, campaign by campaign.

After the call

Booking and handoff
Meetings land on the calendar with context attached, and anything sensitive is handed to a person.
Voice, SMS, WhatsApp and email
A missed call becomes an email with a booking link, or in managed deployments a text or a WhatsApp message, so no lead goes quiet.
Voicemail and retries
It detects voicemail, can leave a message, and calls back unanswered leads automatically, up to the number of attempts you set.

Records and trust

Transcripts and write-back
Full transcript, disposition and outcome for every call, written back to the systems your team uses.
A report on every call
Recording, transcript, summary, sentiment, interest and next steps for each call, and a dashboard that shows which calls need your attention.
Compliance safeguards built in
It says it's a virtual assistant and that the call is recorded, adds opt-outs to your do-not-call list mid-call, and only dials within permitted calling hours.

Two ways to run it

Self-serve

Run it yourself

Sign up, choose a plan, build a campaign with your script and qualifying questions, hear your agent on a free test call, then launch. Books into Google and Outlook calendars and follows up by email.

Plans from $150 a month →
Managed

Have Simplibot set it up

We build the qualification flows, scripts and tone with your team, and connect your CRM and channels such as SMS and WhatsApp. Managed deployments have gone live in 8 to 9 days.

Book a demo →

Built for teams that can't hire fast enough

Speed-to-lead, follow-up and reactivation for teams whose pipeline outgrows their headcount, in any industry that runs on phone conversations. Read 2 case studies →

Where teams use it

Humanize questions, answered

What is Humanize?

Humanize is Simplibot's AI voice agent. It makes and answers phone calls for your business: it calls new leads within minutes, answers inbound calls, qualifies callers, books meetings on your calendar and logs the outcome of every call, in its own dashboard or, in managed deployments, in your CRM.

Is Humanize a voice bot?

It is an agentic AI voice agent rather than a scripted voice bot. A traditional voice bot or IVR follows a fixed menu; Humanize holds a natural two-way conversation, decides the next step and takes actions such as booking a meeting or updating a record, using your company's knowledge and each customer's history through Ontology.

Can Humanize make outbound calls and answer inbound calls?

Yes. Humanize handles outbound calling, such as speed-to-lead follow-up, qualification and reactivating older leads, and inbound calls, answering as your front line around the clock.

How much does Humanize cost?

Self-serve plans start at $150 a month. Basic is $150 a month for one user; Flexi is $150 per seat a month for teams of up to 25 seats. Each seat includes 3,000 calls a month, and call time is billed separately per answered minute, at 15¢ a minute in the US and 9¢ in India. New accounts get $20 of call credit. Enterprise and managed deployments are priced with you. See the pricing page for details.

Can I set Humanize up myself?

Yes. In the self-serve app you sign up, choose a plan, build a campaign with your script and qualifying questions, and hear your agent on a free test call before you launch. If you would rather have it built for you, Simplibot can set it up with your team as a managed deployment.

How quickly does Humanize call a new lead?

In production deployments, Humanize has called new leads within 3 to 5 minutes of signup, at any hour, and webinar attendees within 90 seconds of an event ending.

Which CRMs and calendars does it work with?

Humanize books meetings directly on Google Calendar and Microsoft Outlook calendars, across a pool of team members, and sends the caller an invite. In managed deployments, Simplibot connects it to the systems you already run; deployments to date include HubSpot for CRM and Calendly for scheduling. Tell us your stack on a demo call and we will confirm the integration plan.

How long does setup take?

On the self-serve Basic and Flexi plans, you go live in 5 to 7 minutes: build a campaign in the app and test it yourself before launching. Managed deployments, where Simplibot builds CRM and calendar integration and qualification flows with your team, have gone from signed agreement to live calls in 8 to 9 days.

What happens when a lead doesn't answer?

Humanize detects voicemail and can leave a message, retries unanswered calls automatically and can follow up by email. Managed deployments add an SMS with a self-scheduling link, a WhatsApp message or a scheduled callback, so missed calls don't become lost leads.

Does Humanize work beyond phone calls?

Yes. Humanize reaches leads across voice, SMS, WhatsApp and email. It leads with a phone call and follows up by email when someone doesn't answer; managed deployments add SMS and WhatsApp, so every lead gets a response on a channel they use.

How fast does Humanize respond during a call?

Humanize runs with sub-second AI voice latency on regionally optimized infrastructure, so it answers without the long pauses that make callers hang up on slower voice bots. It waits for the caller to say hello before speaking, and stops talking as soon as they interrupt.

Which languages does Humanize speak?

In the US and Canada, Humanize speaks natural North American English. In India it speaks 11 Indian languages: Hindi, Indian English, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telugu, and it switches language when the caller does.

Will callers know they are talking to AI?

Yes. On outbound calls, Humanize tells the person early in the call that it is a virtual assistant and that the call is recorded, and ends the call politely if they object to the recording.

How does Humanize handle calling compliance?

Compliance safeguards are built in. Humanize discloses that it is a virtual assistant and that the call is recorded on outbound calls; if someone asks not to be called again, it ends the call and adds the number to your do-not-call list; and it only dials within permitted calling hours, 8 AM to 9 PM in the recipient's local time in the US. You remain responsible for having permission to contact the people you call. Ask us on a demo about the rules for your industry and region.

What do I see after each call?

Every call is recorded and transcribed, with a short summary, key points, the caller's sentiment and interest, next steps such as a booking or an email to send, and whether to call again. The dashboard shows your outbound funnel, inbound activity and the calls that need your attention.

Does Humanize replace my sales team?

No. It takes over dialing, first contact and early qualification so your people spend their time on qualified conversations. In one education deployment, all six SDRs moved from outreach to running demos and closing enrollments.